You can reach out to me by sending an email to hello@myhappyplace.design. We typically respond within 24-48 hours.

Yes, we offer free shipping on all orders over $150  within specified Canada. However, please note that expedited shipping options may incur additional fees. We strive to provide a convenient and cost-effective shopping experience for our customers.

We understand the importance of timely order processing and shipping. Once your order has been successfully placed, it will be processed within three business days. The exact shipping timeframe may vary depending on the availability of the item and the shipping method selected during checkout. As soon as your order ships, you will receive a shipping confirmation email with tracking information to monitor the progress of your package. If you have any specific inquiries about your order, please feel free to contact our customer support team for further assistance.

We understand that sometimes changes may be necessary after placing an order. If you need to make changes to your order, such as updating the shipping address or modifying the items in your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made once an order is processed, we will do our best to accommodate your request. Please provide your order details and the specific changes you want, and our team will assist you accordingly.

At My Happy Place Design, we accept multiple payment methods to provide convenience to our customers. Currently, we accept major credit cards such as Visa, MasterCard, and American Express.

We use Square, and they accept multiple forms of payment. Please review their methods of payment here. 

We have a hassle-free return and exchange policy in place to ensure your satisfaction. If you are unsatisfied with your purchase, you can initiate a return or exchange within 15 days of receiving the item. Please ensure the item is in its original condition with all the tags and packaging intact. You can contact our customer support team to initiate the return or exchange process, and they will guide you through the necessary steps.

To start a return, you can contact us at hello@myhappyplace.design

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@myhappyplace.design

Once your request is approved, we will process the refund within eight business days after receiving the product in mint quality. The refund will be issued through the original payment method used during the purchase. Please note that certain conditions and exceptions may apply, so we recommend reviewing our detailed refund policy on our website for more information here.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired item.

To track your order, we provide a tracking number once your order has been shipped. You will receive an email notification containing the tracking information. Alternatively, you can also log into your account on our website and navigate to the “Order History” section to find the tracking details. By using the provided tracking number, you can track the progress of your shipment through our shipping partner’s website.

Yes, you can cancel your order, but please note that this option is available only before the order has been shipped. To cancel your order, we recommend contacting our customer support team as soon as possible with your order details. They will assist you in cancelling the order and provide any necessary information regarding refunds or store credits.

We apologize if you receive a damaged or defective item. We have a dedicated customer support team ready to assist you in such cases. Please contact our customer support as soon as possible with your order details and provide a clear description or images of the damaged or defective item. Our team will guide you through the return or exchange process and ensure you receive a replacement or a refund based on our policies.